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Customer Connect
by ROAR Cx
Considerable CX risk is created when customers feel uninformed during their service experience. Equally, a significant opportunity is lost when additional service recommendations are not communicated effectively.
With Customer Connect, advisors use photos, videos, and AI-supported recommendations to give customers full clarity—and achieve the highest possible approval rates for needed work.
Why Use Customer Connect?
- Real-time advisor–customer chat with photo/video
- Easy customer contact validation and WhatsApp opt-in
- Quick satisfaction surveys with strong response rates
- Tracks who is selling and who isn’t—by advisor
- Used correctly, can pay for itself with 1 accepted recommendation/month
- Qualifies your dealership for quarterly sales and CX recognition prizes
- Includes individual advisor training based on issues found in reviews and surveys (Best tier)
- Advisors can receive public-facing certification and performance recognition (Best tier)
- Includes AI-supported service recommendations with tailored photo/video messaging
What’s Included?
- Advisor–customer messaging with video/photos
- WhatsApp opt-in tool for brand-safe messaging
- 1-question satisfaction check + alert system
- Google review prompt automation
- Recommendation and performance reporting
- OEM survey delivery automation
Features / Functions / Benefits
| Feature | What It Does | Benefit to You |
|---|---|---|
| Customer Contact Info Check | Confirms customer phone/email | Improves contact and survey reach |
| WhatsApp Opt-In | Ensures safe dealer WhatsApp use | Avoids platform blocks, builds trust |
| In-Process Chat w/ Media | Sends work updates with video/photo | Improves upsell rates and transparency |
| Quick Check Survey | Asks 1 CX question before exit | Catches issues before bad reviews |
| Advisor Recommendation Tracker | Tracks who makes/gets sales | Sales coaching and accountability |
| Google Review Prompt | Links happy customers to Google | Improves public ratings + SEO |
| Survey Delivery Automation | Sends brand survey at right time | Boosts response rates and quality |
| Advisor Training & Certification | Individual CX skills coaching | Improves advisor performance (Best tier only) |
| Public Recognition | Showcase advisor certification | Motivates staff, builds customer trust |
| AI-Supported Service Recommendations | Optimizes content + timing of upsells | Higher approval rates and customer clarity |
Deliverables
- Mobile-friendly advisor app (no downloads needed)
- Weekly usage + performance dashboards
- Real-time customer issue alerts
- Advisor sales behavior reports
- Training and recognition tools for top performers
- Tools that would cost 3–5× more if bought separately
Pricing Tiers
Get Started
- Subscribe your location or advisors
- Send us your advisor list
- Advisors receive login + training
- Start tracking and improving results!