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In every business, there are customers who are ready to leave or already left due to bad customer experiences. This creates big revenue risks for businesses. ROAR helps businesses manage this revenue risk from CX
ROAR provides companies easy to use, cost-effective tools to reduce revenue risk from poor customer experiences. These tools cover all customer touchpoints with the business —from online to the store. Subscribe now to these ROAR tools to start reducing your CX revenue risk today!
Detractors range from 3% - 55% of a company's customers, which means >30% of a company's revenue can be at risk from CX!
Discover our services
ONLINE REPUTATION MAX
- Improving dealers “clicks to win” leads performance
- Enabling individual brand review performance monitoring at dealer level Providing
- Dealers revenue risk clarity compared to competitive dealers
CUSTOMERCONNECT
- Giving dealership personnel an easy to use tool to communicate with customers during experiences, including templates, images, videos, …
- Enabling dealers to check customer perceptions ensure levels required to achieve their CS bonus
CX OPTIMO
- Providing dealers AI-defined CX, Operations, and Organization priorities generating revenue risk
- AI-driven action planning to support CX revenue / cost optimization and risk management
C-XPERT
- AI-Driven, adaptive training and coaching for individuals and overall dealerships linking the performance issues creating CX revenue risk with customized training to improve it
- Customer-facing recognition of training achieved by dealership and individuals